Terms & Privacy
General terms (editorial)
Communication: The subcontractors at Flatpage are accustomed to working electronically. A project manager at Flatpage handles all communication between clients and editors and manages projects using Basecamp (you may receive an invitation to the project page, if necessary). We can confer by email, phone, or on Basecamp when necessary. If your manuscript requires more than one round of edits after the first pass, we will determine a deadline for you to return your revisions back to us for further correction (see Document Handling below).
Any notes or queries that you have for the subcontractors performing manuscript edits must be relayed through our project manager. Any subcontractor who is found to be soliciting clients of Flatpage for services outside of our agreement will be terminated.
Rate: Our editorial rates are based on the manuscript pages that you provide and the complexity of the work involved. If, upon review, the job appears to require more work to complete, our project manager will contact you immediately so that we can reevaluate the project’s requirements.
For copyediting projects, the rate consists of one full pass to the manuscript and a second, quicker pass to the manuscript once you have responded to the queries; any large revisions/additions after the first pass will be billed as new text. Graduate student copyediting includes only one pass. Any additional passes pass will be charged at an hourly rate of $75 per hour.
For ghostwriting projects, the rate above includes one written draft and one pass of revisions based on your feedback. The final word count will be determined from the final draft. Any passes performed after the first pass will be charged at an hourly rate of $75 per hour; additional copyediting is available for $0.04/word.
Any form of consultation that falls outside of the document itself, including but not limited to complex project management, the publication process, excessive communication related to a project, or reviewing revisions in detail, will be billed hourly at a rate of $125 (billed in 15-minute blocks). Any expenses related to the editing process, such as printing or mailing, are additional (see Invoicing and Payment).
Deposit and Fees: For projects estimated at over $500 and all ghostwriting projects, the Editor charges a deposit of 25–50% of the minimum estimated project budget, which will be invoiced before work begins.
The deposit amount is based on the word count provided; the final total will reflect the actual word count of the document(s) received. The deposit is refundable if you cancel 61+ days from your reservation; half refundable if you cancel within 31–60 days; and nonrefundable if you cancel 30 days or less before project start date.
In addition, a rebooking fee of 10% of the total project budget will be assessed for any deadline changes within 14 days of your reservation or for deadline changes within the project schedule that are not easily accommodated by the Editor (determined at the Editor’s discretion). Rebooking is dependent upon the Editor’s schedule and availability.
Rush jobs require payment in full upon receipt, any unearned amount of which will be refunded upon final project approval. The Editor will not begin work until payment has been received.
Version Control: Once the client’s manuscript has been delivered, that they will make no further changes to it until the Editor returns it to them with comments/revisions. We can work with a shared Dropbox (for one-off projects) and/or Basecamp (for multipart projects) in order to maintain version control.
Document Handling: For copyediting: refer to this video, which explains how to handle documents once you receive the first pass. If the document will receive multiple rounds of edits, the Editor may “lock” it before it is returned to the Client; this means that you can still make changes to the text, but you cannot accept or reject changes. Please respond to comments (what we call “editorial queries”), when possible, by directly changing the text rather than providing a rationale or directions in the comments. Many editorial decisions are based on style and you are not required to address all queries; should you choose not to address a query, please mark it as “resolved” in the Review tab of Word.
For ghostwriting: Our writer will write a draft of your content based on your needs/specs, which are outlined above. This service includes one written draft and one pass of content revisions based on your feedback. The final draft will then be released to you and/or posted on the platform of your choice (e.g., Wikipedia) at the time of payment.
Copyright and Plagiarism: The Client promises that they are the author, co-author, or author’s agent and the sole owner of all rights to all submitted material, and that it contains no instances of plagiarism. The Client’s use of any previously published material (including their own) is with the written permission of the copyright owner, or publisher, within the doctrine of fair use.
For ghostwriting projects, Flatpage owns copyright over all written material until the final text is released to or approved by the Client, after which point both the author and Flatpage release the copyright either to the author or the platform on which it’s posted (e.g., Wikipedia). Flatpage is not responsible for any changes that may be made to a text once it is released to the Client or posted on an open-source online platform (i.e., it may be changed/edited/deleted by the Client or others). Please see Acknowledgments section below for crediting.
Termination: Should the Client decide to terminate the project before its completion, we have agreed that Flatpage will be paid in full for the work that the Editor has done on it up to that point, together with a cancellation fee of 20% of the project budget up to a maximum of $500, and will return all materials, including the edited manuscript, to the Client immediately. Any portion of the deposit that has not been earned up until that point will also be refunded (see deposit terms above for details on refunds). Flatpage does not provide refunds for rush projects if the project is terminated at any point in the process.
Invoicing and Payment: The Editor will send the Client an invoice at the end of each month for larger, multi-month manuscript editing projects and before delivery of final manuscripts for smaller or rush projects. These bills will include all time spent in actual editing, together with time spent in meetings or communication with the Client, and in tasks directly related to the job. The Editor will also include related expenses, such as those for postage and photocopying, if applicable.
For manuscript editing, payment is due before delivery of the final manuscript for self-paying private clients. For institutional clients (e.g., universities, presses, etc.) and clients whose payments are dependent upon grant/fellowship funds, invoices are payable within 15 days; such clients must notify us of their status in writing on official letterhead at the beginning of the project and confirm payment schedule prior to the delivery of the manuscript.
Interest will be applied if payment is not made within 30 days, at a rate of 5% per month, including the month following the invoice date. No interest is due if payment is made by the fifteenth day. Invoices that are not paid within three months will be considered delinquent; in these cases, Flatpage reserve the right to compel payment through legal action.
Confidentiality and Acknowledgments: Flatpage and our subcontractors agree to ensure full confidentiality with regard to our working relationship and any information or details we have about the content of manuscripts we work on or the names or contact details of the clients we work with. If the subcontractor is found to have breached client confidentiality, either by sharing these details privately or publicly, Flatpage will sever our agreement with that subcontractor immediately; Flatpage also relieves themselves of any legal implications of such a breach by the subcontractor.
Our project manager, Flatpage, or any of our contractors’ names may not be listed in your publication or website without written permission, nor will Flatpage disclose our relationship without the Client’s prior written permission. That said, the best form of acknowledgment we can receive are referrals—so please feel free to pass on our name to friends and colleagues who need an editor.
For ghostwriting projects that are posted in an open-source platform like Wikipedia, the author’s name will be attached to the content in order to provide legitimacy to the content; they are also required to disclose their financial connections to the subject in order to post.
Deliverables: The Editor will provide machine-readable copy, at the Client’s request, when you give approval to our final round of edits.
Applicable Laws and Jurisdiction: The terms of this agreement shall be interpreted according to the laws in the District of Columbia (Washington, DC), United States, and venues and jurisdiction in the event of any dispute arising from this service agreement shall be in the court having jurisdiction in the District of Columbia. In the event of a claim being brought to enforce rights under this contract, the prevailing party shall be entitled to recover its costs and expenses, including but not limited to reasonable attorneys’ fees, incurred in the event of breach of this contract.
Warranties: Please note that no editor, ours included, can guarantee an error-free document (industry standard for copyediting is 95%). Certain aspects of editing are subjective (e.g., rewording for clarity, word choice). Clients may choose to accept none, some, or all of the Editor’s changes and/or suggestions. The Client’s decision to decline changes does not constitute nonperformance of the Editor and does not entitle the Client to a refund. Once the Client signs off on the final edit, the Editor is no longer responsible for any typos or errors. Our service does not ensure that a work will be accepted for publication. The Client’s payment of the final invoice indicates their approval.
Should the Client decide after the job is completed that they would like the manuscript to undergo a second stage of editing, that work will be the subject of a separate agreement. Ongoing work may be subject to a different pay rate, to be determined by agreement.
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- Engage with us in other related ways ― including any sales, marketing, or events
- "Website," we are referring to any website of ours that references or links to this policy
- "Services," we are referring to our
Website, and other related services, including any sales, marketing, or events
- To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
- To post testimonials. We post testimonials on our
- Request feedback. We may use your information to request feedback and to contact you about your use of our
- To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user's consent.
- To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
- Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the
- Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.
- To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
- Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
- Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
- Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
- Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address and account name
B. Personal information categories listed in the California Customer Records statute
Name, contact information, education, employment, employment history and financial information
C. Protected classification characteristics under California or federal law
Gender and date of birth
D. Commercial information
Transaction information, purchase history, financial details and payment information
E. Biometric information
Fingerprints and voiceprints
F. Internet or other similar network activity
Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems and advertisements
G. Geolocation data
H. Audio, electronic, visual, thermal, olfactory, or similar information
Images and audio, video or call recordings created in connection with our business activities
I. Professional or employment-related information
Business contact details in order to provide you our services at a business level, job title as well as work history and professional qualifications if you apply for a job with us
J. Education Information
Student records and directory information
K. Inferences drawn from other personal information
Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilitation in the delivery of our Services and to respond to your inquiries.
- whether we collect and use your personal information;
- the categories of personal information that we collect;
- the purposes for which the collected personal information is used;
- whether we sell your personal information to third parties;
- the categories of personal information that we sold or disclosed for a business purpose;
- the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
- the business or commercial purpose for collecting or selling personal information.
- you may object to the processing of your personal data.
- you may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the data.
- you can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
- you may request to opt-out from future selling of your personal information to third parties. Upon receiving a request to opt-out, we will act upon the request as soon as feasibly possible, but no later than 15 days from the date of the request submission.